Processing Time

We will always do our best to make, pack and ship your hello DODO goodies as quickly as possible but we are a company of just two people and some items are handprinted to order so can take a little longer.

Usual Processing Time - 3-7 Working Days - Cards, Patches, Pins, Mugs, Stickers, Badges and Magnets

Usual Processing Time - 5-10 Working Days - Tees, Sweatshirts, Hoodies, Jackets (Adult & Mini DODO), Prints, Tote Bags, Pennants

Please note these times might vary during busy seasons. If there is ever an issue with your order dispatch we will contact you ASAP. If you need an item in a hurry please drop us an email: hello@hello-dodo.co.uk

UK Shipping

FREE UK Shipping on orders over £60*

All orders will be packaged carefully in the most eco-friendly packaging we can source and shipped via Royal Mail First Class delivery. This service is not tracked.

Shipping costs for orders £60 and under will be calculated at the checkout.

*Free UK shipping over £60 excludes enamel mugs as these have to be shipped separately in their own protective boxes. If you order a mug plus other items and your order comes to more than £60 you will only pay the £3.95 postage for the mug, the rest of your shipping will be free.

Shipping Delays

Sometimes, particularly at Christmas, there can be shipping delays with Royal Mail. We have had on occasion First Class parcels take up to 3 weeks to arrive. Please note First Class is not a tracked service, if you want a fully tracked service please select DPD at the checkout. Things you can do whilst waiting for your delivery:

- Double check your shipping address was complete and correct.

- Check with neighbours to see if they've received the parcel.

- Contact/visit your local parcel collection point to see if it's there and they haven't notified you.

We really appreciate your patience when waiting for parcels that are caught up in the postal system.

International Shipping - If your country isn't coming up as an option then please do email us: hello@hello-dodo.co.uk and we will see what we can do.  

All orders will be packaged carefully in the most eco-friendly packaging we can source and shipped via Royal Mail Standard Airmail delivery. This service is not tracked.

Depending on where you are in the World International delivery can take between 5 and 30 working days, particularly if there's a hold up at customs. International parcels are not tracked. Shipping delays are frustrating for everyone involved but please be patient and wait 30 days - in the meantime you can do the following:

- Double check your shipping address was complete and correct.

- Check with neighbours to see if they've received the parcel.

- Contact/visit your local parcel collection point to see if it's there and they haven't notified you.

- Please note: buyers are responsible for any custom charges.